Terms of Service

Eligibility

You must be at least 13 years old to use OnPitch.io. If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you must have the permission of a parent or guardian.

User Accounts

When creating an account, you agree to provide accurate and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Prohibited Conduct

You agree not to engage in any activities that are unlawful, harmful, or interfere with the operation of OnPitch.io. This includes, but is not limited to, harassment, spamming, uploading malware, or infringing on the rights of others. Other prohibited use cases include but are not limited to:

• Social Marketing

  Content related to Social Marketing is prohibited.

• Collections

  Campaigns involving debt collections are not allowed.

• Cryptocurrency

  Mentions of cryptocurrency or related language (bitcoin, etc.) are prohibited.

• Financial Services

  Offers or promotions for High-risk/subprime lending, auto loans, mortgages, payday loans, etc. are not allowed.

• Gambling, Casino, and Bingo

  Any gambling or casino-related promotions are disallowed.

• Gift cards

  Gift card promotions are disallowed.

• Sweepstakes and Free Prizes

  Sweepstakes and free prize offers are prohibited.

• Investment Opportunities

  Investment-related content is prohibited.

• Lead Generation

  Lead generation campaigns are disallowed.

• Recruiting and Commission Programs

  Recruiting and commission-based referral programs are prohibited.

• Credit Repair

  Credit repair promotions are disallowed.

• Tax Relief

  Tax relief programs are disallowed.

• Illicit or Illegal Substances

  Promotion of illicit or illegal substances, including Cannabis, is prohibited.

• Work from Home / Get Rich Quick

  Work-from-home schemes or get-rich-quick pitches are prohibited.

• UGGS and RayBan Campaigns

  These specific product promotions are disallowed.

• Phishing, Fraud, or Scams

  Phishing attempts, fraudulent activities, or scam-related messages are strictly prohibited.

• Deceptive Marketing

  Any form of deceptive marketing is prohibited.

• SHAFT: Sex

  Sexually explicit content or promotion of adult services is not permitted.

• SHAFT: Hate

  Hate speech or content that promotes discrimination or violence against protected groups is prohibited.

• SHAFT: Alcohol

  Promoting alcohol consumption or sales is prohibited unless legally compliant.

• SHAFT: Firearms

  Promotion or sale of firearms or related accessories is not allowed.

• SHAFT: Tobacco

  Any tobacco-related promotions, including e-cigarettes and vaping, are prohibited.

• High Frequency Messages

  Senders may not send more than 10 messages to a recipient in any 24-hour period unless there is two-way SMS engagement or the recipient has explicitly opted in to frequent messages.

• Spoofing

  Senders may not misrepresent themselves as another individual or business in any way, including the message body and phone number.

• Engaging in Fraud or Phishing For Information

  Sending messages with fraudulent information or attempting to phish confidential information from recipients is strictly prohibited.

Account Connection

You must have a valid Instagram Business or Creator account to use Instagram features. Personal Instagram accounts are not supported. By connecting your Instagram account, you authorize OnPitch.io to access your Instagram Business account for the purpose of sending automated responses to your followers.

Message Limitations

Instagram messaging is subject to Meta's rate limits and content policies. We are not responsible for messages blocked or delayed by Instagram. You agree to comply with Instagram's messaging policies and rate limits.

Data Processing and Storage

When you connect your Instagram account, we store your Instagram account information, access tokens, and connection metadata. This data is used solely to provide our messaging services and is processed in accordance with our Privacy Policy and Meta's data handling requirements.

Data Deletion and Deauthorization

You may disconnect your Instagram account at any time through our platform. When you disconnect or deauthorize our app, we will delete all associated Instagram data within 30 days as required by Meta's policies. We also maintain a data deletion request webhook to handle Meta's compliance requirements.

Platform Changes

Instagram may change their API or policies at any time. We will notify you of significant changes that affect our service and update our integration accordingly.

Compliance with Meta Policies

Our Instagram integration complies with Meta's Data Deletion Requirements, App Review Guidelines, and Platform Policy. We maintain webhook endpoints for deauthorization and data deletion requests as required by Meta.

Your Data Rights

You have the right to request deletion of your personal data at any time. This includes data stored in our systems and data shared with third-party platforms like Instagram. We will process all deletion requests within 30 days.

Instagram Data Deletion

If you request data deletion from Instagram/Meta, they will notify us through our webhook endpoint. We will immediately process the deletion request and remove all associated data from our systems within the required timeframe.

Deauthorization Handling

When you deauthorize our app from your Instagram account, we will automatically disconnect your account and begin the data deletion process. You will receive confirmation of the disconnection and data removal.

Data Retention

We retain Instagram connection data only while your account is actively connected. Upon disconnection or deauthorization, we begin the deletion process immediately and complete it within 30 days for compliance purposes.